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Great support through the entire processKent Kafers product knowledge allowed him to assess our wants & needs and match us with the right camper at an amazingly great deal
His sister Courtney then arranged financing for us (over the phone no less) at an incredibly aggressive term & rate so all the paper work was prepared when we arrived the day of pick up And then as Kent promised , we were given an almost 4 hour hands on demo of all those “bells & whistles” by an enthusiastic tech from service named Alan. The first 2 times out this past month , we 1st timers had questions we called Buck & sure enough he had answers and assurances that support after the sale is promised & delivered Wow from start to finish! - Tom from Lincoln, IL
Great ServiceJust wanted to thank for service team for the great customer service they provided. We were traveling through the area on vacation when the power converter failed on our fifth wheel. I pulled into the dealership unannounced with no appointment. They got our rig in right away and had us back on the road in less than two hours. Wow. Thanks again for all of your help. - Larry from Newville, PA
Thank youJust want to say Thank You all for most wonderful experience in dealing with you folks. We picked up our motor home Friday April 1. Everyone was so friendly and helpful. It was a pleasure doing business with you folks! On top of that, we made friends with the couple next to us that was also picking up their motor home. Life is good! The Best To All Of You. Tod Rogers and Marsha Herrington
Pleasurable Experiencejust wanted to let u guys know this is the second time we have done business with u guys and from the time we walked into the door the people that greeted us our salesman and the man that took so much time answering our questions giving us pointers we were so pleased couldn't have been a more pleasurable experience I cant say enough how we enjoyed the whole buying process u will always have our business and recommendations thank u all - Edward from Eureka, IL
My wife and I just purchased a 2014 Keystone Cougar fifth wheel and picked it up on 1/17. I wanted to acknowledge Mike Pierce. His RV tidbits tossed in between humor made the entire process FUN. He stuck with us until we drove away with our new unit.
This is our second RV purchase within a year from Pontiac RV and we're lifers with you guys. I have yet to meet anyone there who wasn't passionate about what they do. It shows - people like Mike are hard to find and we're glad he was a part of our purchase.
We tell everyone we know about Pontiac RV - and how knowledgeable and FUN the experience has been.
Kudos to Mike and the rest of the Pontiac RV staff. Thank you!
Bob and Becky Breen
my husband bought a 1994 shadow cruiser fifth wheel a couple of weeks ago everyone was great, especially Mike Pierce. he took a lot of time with us and was very personable. he is a great asset to your buisness. thanks everyone for your time and assistance. - Barb from Heyworth, IL
We just purchased our 2nd Forest River from Pontiac RV. Steve was our sales person both times and he is wonderful. We had a great experience with both purchases AND whenever we needed service. We just took delivery of our 2015 FR Legacy (which is fabulous) and Mike helped us with our walk through. He is so knowledgeable and helpful. Thank you all for a Great experience! I will recommend Pontiac RV EVERY TIME!!!
Michelle and Michael Tomao - Michelle from Springfield, IL
I would like to sincerely thank Garry and everyone at Pontiac RV for a great buying experience. This is our first ever RV,and we can't wait to start using it. We live in northern Indiana and have many RV dealers closer to us, but when we talked to Garry at the Chicago RV show, he was very helpful and patient, which led us to decide to travel a bit further and make out purchase at Pontiac RV. Of course the great pricing didn't hurt! Thanks again for a great experience and I will be recommending Pontiac to anyone I come across who is looking to buy a new or used RV.
Phil was awesome me and my wife went to the Chicago RV show and Phil took the time to just say hi and no pressure if there is anything I can do let me know .So after 4 hr. of looking we ended up back there to talk to him and the Key Stone rep was there also (the rep was awesome also)we ran some numbers and after that we were almost there in a deal .Courtney the finance lady was great also she went over and above all week trying to make it work out .We decided to go to the open house to make a final decision today Feb 22 and we did we decided to purchase our new Key Stone from Pontiac RV even after dealing with the same place for many years before and 4 trailers later we found we were treated better than eve by the entire Pontiac Staff. We really only had one issue that made it a very hard decision was not being able to get 15yr financing that we were originally quoted but we still think it will work out just fine as we know they went over and above to help us .Great Team Thanks again The Sean and Wendy Drane and Family... - Sean from Plano, IL
I experienced a problem with my Atwood water heater while overnighting in Dwight Il. On Monday morning I called Pontiac rv to see if I could bring our rv in for service. The service person connected me to a tech named Ron who talked me through a simple fix. I stopped in and bought the part I needed, no interruption to our trip. Wonderful, friendly staff and a Thank You to Ron, a true asset to the dealership.
- Donald from Buffalo, NY