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RVMy wife and I bought our Grand design transcend from Pontiac RV. It was a great experience. No high pressure sales and everyone was very friendly. Brad was our salesman and he did a great job. They did everything they said they would. Great place I highly recommend a visit if your in the market. - Kirk from Canton, IL
My Pontiac RV experience was Impressive and inspirational.Pontiac RV is a landmark indeed. At IL 23 and route 66, if you've driven the mother road , you've seen it. For my lifetime, it's always been there. And, always been seen growing. Never stopped by until a couple weeks ago, on a whim. Now understand why it's been there so long?? Not AT ALL like a car dealership/company store etc. Completely customer driven. Bought an RV!! Glad it was this place! Integrity and honesty. Still owned by founder/founding family , all staff perceived to have a passion for raising the bar of excellence in this RV industry. - MARSHALL
Great professional service.Had a problem with the leveling system. Due to covid-19 parts were a bit difficult to get. We worked together to make sure it was repaired. Very accommodating. Thanks to everyone we felt with. Will recommend your dealership to all. Thanks again for your help. - Alan from Dwight, IL
5 stars from start to finish!From start to finish Pontiac RV delivered. Prior to contacting Pontiac RV, I had done my detailed research and settled on Grand Design's Imagine 2500RL. After several dealers not willing to negotiate, demonstrating poor customer service, and not even returning my calls I made the call to Pontaic RV and spoke with Ross. Note: There are 3 Grand design dealerships that would have been more convenient to work with from a distance perspective. Once Ross had identified that a 2500 was already on order, he was quick to ensure it had the specific options that I was looking for. Just a few short hours later he returned my call and we had a signed sales proposal. (I work in sales, and yes, it can be that easy).
Too bad for the other local dealers, who didn't take my inquires seriously. You missed out on a pretty easy sale. :) I have already referred several friends/family to the Pontaic team to reward them for their service.
Ross was quick to update me on the status and delivery. I took possession this weekend and the only thing I could ask for is better weather for a shakedown. Kudo's to the rest of the staff as well including the tech who gave a great walkthrough. - Brian from Yorkville, IL
Great support through the entire processKent Kafers product knowledge allowed him to assess our wants & needs and match us with the right camper at an amazingly great deal
His sister Courtney then arranged financing for us (over the phone no less) at an incredibly aggressive term & rate so all the paper work was prepared when we arrived the day of pick up And then as Kent promised , we were given an almost 4 hour hands on demo of all those “bells & whistles” by an enthusiastic tech from service named Alan. The first 2 times out this past month , we 1st timers had questions we called Buck & sure enough he had answers and assurances that support after the sale is promised & delivered Wow from start to finish! - Tom from Lincoln, IL
Great ServiceJust wanted to thank for service team for the great customer service they provided. We were traveling through the area on vacation when the power converter failed on our fifth wheel. I pulled into the dealership unannounced with no appointment. They got our rig in right away and had us back on the road in less than two hours. Wow. Thanks again for all of your help. - Larry from Newville, PA
Thank youJust want to say Thank You all for most wonderful experience in dealing with you folks. We picked up our motor home Friday April 1. Everyone was so friendly and helpful. It was a pleasure doing business with you folks! On top of that, we made friends with the couple next to us that was also picking up their motor home. Life is good! The Best To All Of You. Tod Rogers and Marsha Herrington - Tod from Monticello, IL
Pleasurable Experiencejust wanted to let u guys know this is the second time we have done business with u guys and from the time we walked into the door the people that greeted us our salesman and the man that took so much time answering our questions giving us pointers we were so pleased couldn't have been a more pleasurable experience I cant say enough how we enjoyed the whole buying process u will always have our business and recommendations thank u all - Ed from Eureka, IL
My wife and I just purchased a 2014 Keystone Cougar fifth wheel and picked it up on 1/17. I wanted to acknowledge Mike Pierce. His RV tidbits tossed in between humor made the entire process FUN. He stuck with us until we drove away with our new unit.
This is our second RV purchase within a year from Pontiac RV and we're lifers with you guys. I have yet to meet anyone there who wasn't passionate about what they do. It shows - people like Mike are hard to find and we're glad he was a part of our purchase.
We tell everyone we know about Pontiac RV - and how knowledgeable and FUN the experience has been.
Kudos to Mike and the rest of the Pontiac RV staff. Thank you!
Bob and Becky Breen
Bloomington - Robert from Bloomington, IL
my husband bought a 1994 shadow cruiser fifth wheel a couple of weeks ago everyone was great, especially Mike Pierce. he took a lot of time with us and was very personable. he is a great asset to your buisness. thanks everyone for your time and assistance. - Barb from Heyworth, IL