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Great professional service.Had a problem with the leveling system. Due to covid-19 parts were a bit difficult to get. We worked together to make sure it was repaired. Very accommodating. Thanks to everyone we felt with. Will recommend your dealership to all. Thanks again for your help. - Alan from Dwight, IL
5 stars from start to finish!From start to finish Pontiac RV delivered. Prior to contacting Pontiac RV, I had done my detailed research and settled on Grand Design's Imagine 2500RL. After several dealers not willing to negotiate, demonstrating poor customer service, and not even returning my calls I made the call to Pontaic RV and spoke with Ross. Note: There are 3 Grand design dealerships that would have been more convenient to work with from a distance perspective. Once Ross had identified that a 2500 was already on order, he was quick to ensure it had the specific options that I was looking for. Just a few short hours later he returned my call and we had a signed sales proposal. (I work in sales, and yes, it can be that easy).
Too bad for the other local dealers, who didn't take my inquires seriously. You missed out on a pretty easy sale. :) I have already referred several friends/family to the Pontaic team to reward them for their service.
Ross was quick to update me on the status and delivery. I took possession this weekend and the only thing I could ask for is better weather for a shakedown. Kudo's to the rest of the staff as well including the tech who gave a great walkthrough. - Brian from Yorkville, IL
Great support through the entire processKent Kafers product knowledge allowed him to assess our wants & needs and match us with the right camper at an amazingly great deal
His sister Courtney then arranged financing for us (over the phone no less) at an incredibly aggressive term & rate so all the paper work was prepared when we arrived the day of pick up And then as Kent promised , we were given an almost 4 hour hands on demo of all those “bells & whistles” by an enthusiastic tech from service named Alan. The first 2 times out this past month , we 1st timers had questions we called Buck & sure enough he had answers and assurances that support after the sale is promised & delivered Wow from start to finish! - Tom from Lincoln, IL
Great ServiceJust wanted to thank for service team for the great customer service they provided. We were traveling through the area on vacation when the power converter failed on our fifth wheel. I pulled into the dealership unannounced with no appointment. They got our rig in right away and had us back on the road in less than two hours. Wow. Thanks again for all of your help. - Larry from Newville, PA
Thank youJust want to say Thank You all for most wonderful experience in dealing with you folks. We picked up our motor home Friday April 1. Everyone was so friendly and helpful. It was a pleasure doing business with you folks! On top of that, we made friends with the couple next to us that was also picking up their motor home. Life is good! The Best To All Of You. Tod Rogers and Marsha Herrington - Tod from Monticello, IL
Pleasurable Experiencejust wanted to let u guys know this is the second time we have done business with u guys and from the time we walked into the door the people that greeted us our salesman and the man that took so much time answering our questions giving us pointers we were so pleased couldn't have been a more pleasurable experience I cant say enough how we enjoyed the whole buying process u will always have our business and recommendations thank u all - Ed from Eureka, IL
My wife and I just purchased a 2014 Keystone Cougar fifth wheel and picked it up on 1/17. I wanted to acknowledge Mike Pierce. His RV tidbits tossed in between humor made the entire process FUN. He stuck with us until we drove away with our new unit.
This is our second RV purchase within a year from Pontiac RV and we're lifers with you guys. I have yet to meet anyone there who wasn't passionate about what they do. It shows - people like Mike are hard to find and we're glad he was a part of our purchase.
We tell everyone we know about Pontiac RV - and how knowledgeable and FUN the experience has been.
Kudos to Mike and the rest of the Pontiac RV staff. Thank you!
Bob and Becky Breen
Bloomington - Robert from Bloomington, IL
my husband bought a 1994 shadow cruiser fifth wheel a couple of weeks ago everyone was great, especially Mike Pierce. he took a lot of time with us and was very personable. he is a great asset to your buisness. thanks everyone for your time and assistance. - Barb from Heyworth, IL
We just purchased our 2nd Forest River from Pontiac RV. Steve was our sales person both times and he is wonderful. We had a great experience with both purchases AND whenever we needed service. We just took delivery of our 2015 FR Legacy (which is fabulous) and Mike helped us with our walk through. He is so knowledgeable and helpful. Thank you all for a Great experience! I will recommend Pontiac RV EVERY TIME!!!
Michelle and Michael Tomao - Michelle from Springfield, IL
I would like to sincerely thank Garry and everyone at Pontiac RV for a great buying experience. This is our first ever RV,and we can't wait to start using it. We live in northern Indiana and have many RV dealers closer to us, but when we talked to Garry at the Chicago RV show, he was very helpful and patient, which led us to decide to travel a bit further and make out purchase at Pontiac RV. Of course the great pricing didn't hurt! Thanks again for a great experience and I will be recommending Pontiac to anyone I come across who is looking to buy a new or used RV. - Mike from Crown Point, IN