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BEST SERVICE EVERGot our 2022 mle out to check for trip to Michigan and A/C was warm, called Buck and he said "bring her up I think we could look at it tomorrow." I dropped it off Tuesday at 4:50 pm and picked it up Thursday at 8:30 am with cold air and a recall completed. Brand new A/C unit and can't tell they were inside, no messes to clean up. You read on line about 1-2 month wait for service, not at PONTIAC RV. Thanks Buck and everyone involved . It should be easy to tell where we'll buy our next one. THANKS AGAIN.
Dave and Peggy Goone
Springfield, il. - David from Springfield, IL
Very HappyThis is our 3rd RV, but our first purchase from Pontiac RV. We were nervous about purchasing an RV 3.5 hours away from our home, but Pontiac had a great deal on the model we were looking for, and most recently, we had to drive our RV back to Pontiac to fix a broken slide. We had heard stories on social media forums of others with slide issues that were having to miss months of camping because the service departments of other dealerships were backed up.
Pontiac RVs service department was able to get the part and fix our slide extremely fast. We were able to resume our every weekend camping trips without having to cancel any of them. For that, we are extremely grateful. Thank you Pontiac RV for your great service thus far. - Christen from Wentzville, MO
Why you should choose a Family Owned BusinessCan't say enough about how great this business is!!! I wish there was an option to give them 10 stars because that is what I would give them. I would like to say if you are needing a new camper go see Joe at Pontiac. Joe, Kevin, Kate, and the rest of the staff at Pontiac are the greatest bunch you will ever come across. I will always recommend Pontiac RV to anyone looking for a new or used RV or just for service. Thanks again to you all in your great help with getting things "right". For someone to meet with us on a day that his child graduates and makes sure everything is great before he leaves, just goes to show you that your not just a sale to them you are part of their family. So again thank you so much we its time to trade or have some service done, we will absolutely be returning to Pontiac RV!!!!!!
The Yantis Family - Rusty from Tuscola, IL
BEST EXPERIENCE!!!!!!After 8 weeks of searching for a hybrid camper, Pontiac RV received my dream camper as a trade in and I pounced on it. From the very beginning it was a positive experience. Way way WAY better than dealing with G*****l RV or C******g W****d. Pontiac RV doesn't have all the ridiculous hidden fees or what I like to call closing costs. The cost for the deposit was reasonable (100 dollars for 48 hours compared to G*****l's 1000 dollars). Its family owned! They have a catalog for parts and a good size accessory/parts store with a nice inventory. The salesman was great. Mike who did our walk through was very knowledgeable. I had to drive 2 hours and 20 minutes to look at the camper. Then come back to pick it up. I would do all that driving and experience 100 times again because of how well the service and experience was. Highly recommend you do business with Pontiac RV!!! - Blaine from Zion, IL
RVMy wife and I bought our Grand design transcend from Pontiac RV. It was a great experience. No high pressure sales and everyone was very friendly. Brad was our salesman and he did a great job. They did everything they said they would. Great place I highly recommend a visit if your in the market. - Kirk from Canton, IL
My Pontiac RV experience was Impressive and inspirational.Pontiac RV is a landmark indeed. At IL 23 and route 66, if you've driven the mother road , you've seen it. For my lifetime, it's always been there. And, always been seen growing. Never stopped by until a couple weeks ago, on a whim. Now understand why it's been there so long?? Not AT ALL like a car dealership/company store etc. Completely customer driven. Bought an RV!! Glad it was this place! Integrity and honesty. Still owned by founder/founding family , all staff perceived to have a passion for raising the bar of excellence in this RV industry. - MARSHALL
Great professional service.Had a problem with the leveling system. Due to covid-19 parts were a bit difficult to get. We worked together to make sure it was repaired. Very accommodating. Thanks to everyone we felt with. Will recommend your dealership to all. Thanks again for your help. - Alan from Dwight, IL
5 stars from start to finish!From start to finish Pontiac RV delivered. Prior to contacting Pontiac RV, I had done my detailed research and settled on Grand Design's Imagine 2500RL. After several dealers not willing to negotiate, demonstrating poor customer service, and not even returning my calls I made the call to Pontaic RV and spoke with Ross. Note: There are 3 Grand design dealerships that would have been more convenient to work with from a distance perspective. Once Ross had identified that a 2500 was already on order, he was quick to ensure it had the specific options that I was looking for. Just a few short hours later he returned my call and we had a signed sales proposal. (I work in sales, and yes, it can be that easy).
Too bad for the other local dealers, who didn't take my inquires seriously. You missed out on a pretty easy sale. :) I have already referred several friends/family to the Pontaic team to reward them for their service.
Ross was quick to update me on the status and delivery. I took possession this weekend and the only thing I could ask for is better weather for a shakedown. Kudo's to the rest of the staff as well including the tech who gave a great walkthrough. - Brian from Yorkville, IL
Great support through the entire processKent Kafers product knowledge allowed him to assess our wants & needs and match us with the right camper at an amazingly great deal
His sister Courtney then arranged financing for us (over the phone no less) at an incredibly aggressive term & rate so all the paper work was prepared when we arrived the day of pick up And then as Kent promised , we were given an almost 4 hour hands on demo of all those “bells & whistles” by an enthusiastic tech from service named Alan. The first 2 times out this past month , we 1st timers had questions we called Buck & sure enough he had answers and assurances that support after the sale is promised & delivered Wow from start to finish! - Tom from Lincoln, IL
Great ServiceJust wanted to thank for service team for the great customer service they provided. We were traveling through the area on vacation when the power converter failed on our fifth wheel. I pulled into the dealership unannounced with no appointment. They got our rig in right away and had us back on the road in less than two hours. Wow. Thanks again for all of your help. - Larry from Newville, PA